Overall, strong first week. Matthew brought great energy and was receptive to the process. Below is some additional information about where Matthew is currently at.
Matthew’s first task is developing a stronger understanding of his customer's precise problem. Based on his past customer discovery interviews, he’s identified a variety of different issues that the customer faces. However, he needs to do two things:
– Determine whether or not his customer problem assumption is true.
– Determine how his customer describes the problem (the specific words they use).