Status Update:

We met with Brock and Caroline today. Unfortunately they had not completed their last FLEX planner as they'd decided to pivot on their strategy after speaking with one of their mentors. We discussed the need to communicate any reservations they're having or changes they're considering with their Fluent Coach in advance so we're on the same page and working as a coordinated team. That said, we were able to explore this new approach together and develop a new Validate FLEX planner for them to work on this week. They'll be reviewing the customer discovery modules and then speaking with owners of small coffee shops to learn how they experience and express the problem. We're looking forward to hearing what they learn from these shop owners when we meet next week.