Status Update:

John and Ben had some things come up over the past week extending into this morning that unfortunately prevented them from completing last week's FLEX. John was able to join for the last 5 minutes of our call and catch me up to speed on where they're at and where they'd like to go next. He's proposed two FLEXes for the coming week to test for increased sign-ups — the one intended for last week, and a new one in which they change the calendar on the website to manufacture artificial scarcity. He's indicated he'll be able to submit those FLEXes later this morning (wasn't at his desk).

As far as support S2V can offer at this point, an accountability check-in at some point may be helpful.